At VARNA VOYAGE EXCURSIONS, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us through our website and related services. By accessing or using our website, you agree to the terms outlined in this Privacy Policy.

1. Information Collection

We collect various types of information from users of our website, including personal information provided voluntarily and automatically collected non-personal information. Personal information may include your name, email address, phone number, mailing address, payment details, and any other information you provide to us. Non-personal information may include your IP address, browser type, device information, and website usage data.

2. Use of Information

We use the information we collect for various purposes, including but not limited to:

• Providing and improving our services: We use your information to process bookings, fulfill orders, respond to inquiries, and provide customer support. We may also use your information to personalize your experience and improve the quality of our services.
• Communication: We may use your contact information to send you transactional communications, such as booking confirmations, updates on your orders, and important service-related announcements. With your consent, we may also send you promotional communications about our products, services, and special offers.
• Analytics and research: We may analyze user behavior and website usage data to understand how our website is used, diagnose technical issues, and improve our services. This may involve the use of cookies and similar technologies to collect and store information about your interactions with our website.

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties without your consent. However, we may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you. These service providers are contractually obligated to protect your information and may only use it for the purposes specified by us.

We may also disclose your information in response to lawful requests from government authorities, legal proceedings, or to enforce our rights and comply with applicable laws and regulations.

4. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, firewalls, secure server infrastructure, and access controls.

Despite our best efforts, no method of transmission over the internet or electronic storage is 100% secure. Therefore, while we strive to protect your information, we cannot guarantee its absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it to prevent unauthorized access.

6. Your Rights

You have the right to access, update, correct, or delete your personal information at any time. You may also have the right to restrict or object to the processing of your information, as well as the right to data portability. To exercise these rights, please contact us using the contact information provided below.

7. Children’s Privacy

Our website is not intended for children under the age of 18, and we do not knowingly collect or solicit personal information from anyone under this age. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately so that we can take appropriate action to remove the information.

8. Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time, without prior notice, to reflect changes in our practices or legal requirements. We encourage you to review this Privacy Policy periodically for any updates or changes. Your continued use of our website after any modifications indicates your acceptance of the updated Privacy Policy.

9. Contact Us

If you have any questions, concerns, or comments about this Privacy Policy or our privacy practices, please contact us at:

Address: VARNA VOYAGE EXCURSIONS BLVD. NIKOLA VAPTSAROV 25 SOFIA 1407, BULGARIA

Email: help@varnavoyageexcursions.com

Telephone: +359 885170878