Refund and Cancellation Policy

We strive to provide flexible and transparent refund and cancellation policies to accommodate our customers’ needs while maintaining the integrity of our services. This Refund and Cancellation Policy outlines the terms and conditions governing refunds and cancellations for bookings made through our website.

1. Booking and Purchase

Bookings and purchases made through our website may include but are not limited to:

• Plane tickets
• Bus tickets
• Ship tickets
• Tour packages
• Accommodation bookings
• Excursions and activities

By making a booking or purchase through our website, you agree to abide by the terms and conditions outlined in this Refund and Cancellation Policy, as well as any additional terms and conditions specific to the service or product booked or purchased.

2. Refund Policy

Our refund policy varies depending on the type of service or product booked or purchased. Please refer to the following guidelines for details:

• Plane Tickets: Refunds for plane tickets are subject to the policies of the respective airlines. In most cases, non-refundable tickets are not eligible for refunds, while refundable tickets may be subject to cancellation fees or charges. Any applicable refunds will be processed in accordance with the airline’s policies and timelines.
• Bus Tickets: Refunds for bus tickets may be available depending on the terms and conditions of the bus operator. Generally, refundable tickets may be eligible for a full or partial refund, while non-refundable tickets may not be refundable. Refund requests must be submitted within the specified timeframe, and cancellation fees may apply.
• Ship Tickets: Refunds for ship tickets are subject to the policies of the respective cruise lines or ferry operators. Similar to plane tickets, refundable ship tickets may be eligible for refunds, subject to cancellation fees or charges. Non-refundable tickets may not be eligible for refunds.
• Tour Packages, Accommodation Bookings, and Excursions: Refunds for tour packages, accommodation bookings, and excursions are subject to the terms and conditions of the service providers. Refund policies may vary depending on the provider, and cancellation fees or charges may apply. Refund requests must be submitted within the specified timeframe.

3. Cancellation Policy

Cancellation policies also vary depending on the type of service or product booked or purchased. Please refer to the following guidelines for details:

• Plane Tickets: Cancellation policies for plane tickets are determined by the respective airlines. Depending on the fare type, cancellations may be subject to fees or charges. Flexible fare options may allow for cancellations with minimal or no penalty, while non-flexible fares may incur higher cancellation fees.
• Bus Tickets: Bus ticket cancellation policies vary by bus operator. Flexible tickets may allow for cancellations with minimal or no penalty, while non-flexible tickets may be subject to cancellation fees. Refundable tickets may be eligible for refunds, subject to the terms and conditions of the bus operator.
• Ship Tickets: Cruise line and ferry operator cancellation policies apply to ship ticket cancellations. Similar to plane tickets, flexible fare options may offer more lenient cancellation terms, while non-flexible fares may incur higher cancellation fees. Refundable tickets may be eligible for refunds, subject to applicable fees.
• Tour Packages, Accommodation Bookings, and Excursions: Cancellation policies for tour packages, accommodation bookings, and excursions vary by service provider. Depending on the provider and the nature of the booking, cancellations may be subject to fees or charges. Flexible booking options may offer more favorable cancellation terms, while non-flexible bookings may incur higher penalties.

4. Refund and Cancellation Process

To request a refund or cancel a booking, please follow the process outlined below:

• Contact Us: Contact our customer support team via email or phone to initiate the refund or cancellation process. Please provide your booking details, including the booking reference number, and specify the reason for the refund or cancellation.
• Review Terms: Our customer support team will review your request and determine eligibility based on the applicable terms and conditions. They will provide guidance on the next steps and any applicable fees or charges.
• Processing Time: Refunds will be processed within a reasonable timeframe, in accordance with the policies of the respective service providers. Please allow for processing time and consider any applicable refund processing fees.

5. Exceptions

Certain circumstances may warrant exceptions to our standard refund and cancellation policies, such as:

• Medical Emergencies: In cases of medical emergencies or unforeseen circumstances that prevent travel, we may offer flexibility or waive cancellation fees. Documentation may be required to support the request.
• Natural Disasters: If travel is disrupted due to natural disasters or events beyond your control, we will work with you to accommodate changes or provide refunds where possible.

6. Contact Us

If you have any questions or need assistance with refunds or cancellations, please contact our customer support team at:

Address: VARNA VOYAGE EXCURSIONS BLVD. NIKOLA VAPTSAROV 25 SOFIA 1407, BULGARIA

Email: help@varnavoyageexcursions.com

Telephone: +359 885170878